Rights & Responsibilites
What are my rights?
- You have a right to be represented by an advocate of your choice.
- You have a right to be informed about what services are available.
- You have the right to appeal a decision regarding service provisio.n
- You have a right to be assessed to receive services without discrimination.
- You have the right to refuse a service. Refusal will not prejudice future access to services.
- You have a right to choose what services you will receive.
- You have a right to privacy and confidentiality. You can expect that no information about you will be provided to anyone else outside of Biala without your consent.
- You have the right to view any information about yourself, held by Biala. The Manager will need at least 5 days notice to arrange viewing.
- You have a right to complain or express your concerns about a service without the fear of losing the service or suffering any other recriminations.
- You have a right to have your complaints dealt with fairly and promptly.